Shipping and Policies

Spend your money on fabric, not shipping.

FREE Shipping on orders in Canada! *
(*Some exceptions may apply, see FAQ for details. U.S. or International, see below for rates)

Canada

•FREE Shipping on all orders*

•Shipments are sent via Canada Post, FedEx or Canpar (2-8 Bus. Days).

•Add to My Stash (Lots of orders? Combine them for your convenience.)

*Some exceptions may apply. Read the FAQ below for details.

USA

• FREE Shipping on orders over $149* CAD ($115 USD)

• $12.99 CAD ($9.99 USD) shipping for orders under $149 CAD ($115 USD)

• Canada Post Expedited USA (4-7 Bus. Days) - Large packages.

• Canada Post Small Packet Air (5-8 Bus. Days) - Small packages.

• Full tracking notifications and $100 insurance on Expedited shipments.*

• No tracking or insurance on Small Packet Air shipments.*

*Order must be $149+ CAD before taxes or shipping are applied, and after any additional discounts or rewards. Need additional insurance? Email us at contact@dinkydoo.com. We are not responsible for lost or stolen packages. While fabric is duty free, additional taxes or duties may apply at the border and are your responsibility.

International

• Canada Post XpressPost (5-8 Bus. Days) - Large packages.
• Canada Post Small Packet Air (7-11 Bus. Days) - Small packages.

• Real-time shipping rates calculated at checkout. (You pay actual shipping cost)

• Full tracking notifications and $100 insurance on XpressPost shipments.*

• No tracking or insurance on Small Packet Air shipments.*

*Need additional insurance? Email us at contact@dinkydoo.com. We are not responsible for lost or stolen packages. Depending on your country, additional taxes or duties may apply and are your responsibility.

How does FREE Shipping in Canada work?

FREE Shipping*

We ship within 2-3 days from when you place your order, or you can choose to add it to your Stash and ship later at your convenience. *Exceptions may apply, see FAQ.

Ship it now, or ship it later

Enjoy daily deals? Order frequently? Avoid the hassle of daily packages. Select "Add to my Stash" at checkout.

We send your Stash

Ready for your Stash? Email us or click "Ship my stuff!" on your account page. We send your Stash right away!

View My Orders and My Stash

FREE Shipping FAQ

How long before my order is shipped?

It takes 1-3 business days to prepare your order before shipping. This may vary based on if your order contains mostly pre-cuts, or if it has lots of fabric cuts. During our EPIC Sales, it may take up to 14 business days before your order is shipped, due to the high volume of cuts.

How is my package shipped within Canada?

Small orders (Orders < 450g & 380mm x 270mm x 20mm)
Small orders are shipped via Lettermail, which takes 2-8 business days in Canada and has no tracking. We are not responsible for lost or stolen Lettermail orders. If you would prefer tracking, insured packages and quicker shipping (2-7 business days), you can select "Upgrade to Expedited Shipping" at checkout for only $9.99.

Large orders are shipped via Canada Post Expedited, Canpar or FedEx, arrive in 2-7 business days, come with tracking and insurance and arrive quicker than Lettermail.

Priority Orders are shipped via Canada Post Xpresspost and arrive in 1-2 business days guaranteed. They are fully tracked and insured. You may select "Xpresspost Shipping" at checkout for $29.99.

What is the "Ship it Now (Small Order Expedited 2-7 Bus. Days)" option I see at checkout?

You will see this option at checkout if your order is under 250g or has oversized items that are do not qualify to be shipped via Lettermail. For very small orders, we ship via the most economical method. In order to offer FREE Shipping for the majority of items in our store, we have to make an exception for a few small items that exceed the maximum Lettermail weights and dimensions.

For these small orders, you must upgrade your shipment to Expedited. If you want to activate FREE Shipping, you can add more to your order (i.e. add another thread or two) to get past the threshold. These items may include but are not limited to Small Spool of Thread, Best Press, Rulers, Aurifil Case, Seam Roller, Gypsy Quilter Accessories, Clover Accessories, Soak Wash and Notion Organizers.

Alternatively, you can choose to pick up your order locally (please only select this if you are local, or visiting) or you can choose to add the order to your "Stash". When you add orders to your Stash, you can combine a few orders together and have them shipped in a single shipment, which some customers prefer.

I have multiple pre-orders, when will they ship?

Pre-ordering is better than ever! If you have a pre-order with both in-stock items and pre-order items, we ship your in-stock items right away, and your pre-order items when they are available at no extra shipping cost.

My pre-order is late. Why?

Sometimes fabric manufacturers and distributors experience delays in shipping new collections to stores. This can happen for many reasons beyond our control (overselling on their end, late deliveries from overseas, defects, shipping issues, and more.) We try the best we can to ensure our fabric meets the expected delivery dates we provide on our site, but every now and then, delays may occur. If this happens, we try our best to contact everyone with pre-orders to advise them of the delays and advise of the new estimated times our manufacturers and distributors have advised us with.

I live in a remote part of Canada, do I still qualify for FREE Shipping?

For the most part, yes! Unfortunately, very large packages (i.e. orders exceeding 6kg) or oversized items (rolls of batting, tuffets kits) are exempt due to exponentially higher shipping costs. If that is the case, we will contact you and ask if you'd like to proceed, and offer you a reduced shipping rate. (We will pay the first $20 of any additional charges.)

Does FREE Shipping apply to my Fat Quarter Club membership?

You still have to pay the $5.99 fee for Club shipments, as it is a separate service we provide, with its own separate costs to operate, which are tied closely to that shipping fee.

Policies

Shipping Exception Policy

During EPIC Sales events, it may take up to 14 business days before we send your order. If you have many fabric cuts, it may delay your order.

Return Policy

If you change your mind on what you ordered, we will refund you up to 30 days after your purchase. The product must be in new condition, smoke-free, and contain no pet hair or other flaws. Once we receive and inspect your return, your refund will be issued.

Please note: we charge a 20% restocking fee on ALL returns.

Package the product well, and send it to:

Dinkydoo Fabrics
#108 - 19141 Ford Road
Pitt Meadows, BC V3Y-2P8

If you received an item in error, please contact us and we will send you a pre-paid shipping label so you can return it to us easily. We will ship you out the correct item as soon as possible, and we pay for shipping on any mistakes we make.

If you change your mind and no longer want your pre-order items, please notify us right away. If your pre-order hasn't shipped yet, we will refund the full amount of your order, or ask if you would like an equal substitute. Refunds may take up to 7 business days to appear on your statement.

Pricing Policy

We reserve the right to cancel or refund any orders where pricing is incorrectly set on our website. We will notify you if this happens before proceeding. If a pricing error occurs, we will either refund you the difference (overcharge) or send you an invoice for the difference (undercharge).

Privacy Policy

We do not share your email address or personal information. However, this information may be used by our third-party software to provide you with a better shopping experience, including previously viewed items, wish lists, Facebook advertising, Google advertising, and abandon cart emails. This information is stored in the form of cookies on your computer or device. If you would like to opt-out of cookies, or if you would like to delete all your data, please contact us and we will do so immediately. For European customers, or for additional information regarding cookies and tracking, please see our GPRD Policy here.