I live in the Maritimes, Territories, have a P.O. Box or RR address. Will I have to pay more for shipping?

For the most part, you should receive the same shipping rates as the rest of Canada. Unfortunately, very large packages (i.e. orders exceeding 6kg) or oversized items (rolls of batting, several bolts of fabric, tuffets kits) can lead to exponentially higher shipping costs. If that is the case, we will contact you and ask if you'd like to proceed, and offer you a reduced shipping rate. (We pay the first $20 of any additional charges, or up to $60 for rolls of batting.)

My pre-order is late. Why?

Sometimes fabric manufacturers and distributors experience delays in shipping new collections to stores. This can happen for many reasons beyond our control (overselling on their end, late deliveries from overseas, defects, shipping issues, and more.) We try the best we can to ensure our fabric meets the expected delivery dates we provide on our site, but every now and then, delays may occur. If this happens, we try our best to contact everyone with pre-orders to advise them of the delays and advise of the new estimated times our manufacturers and distributors have advised us with.

Canada Post lettermail cost was less than I was charged!
Please note that our shipping charges also include handling. All shipments, including lettermail, are priced according to the cost of packaging & supplies, labour to prepare shipments, as well as many other factors. This allows us to continue to offer lettermail as a service to our customers.

Return Policy (Excluding full bolts and rolls of batting)

If you've changed your mind on an order you've received, we will refund your purchase to a gift card or store credit up to 30 days after your purchase. The product must be in new condition, smoke-free, unwashed, and contain no pet hair or other flaws. You are responsible for shipping the item(s) back to us. Once we receive and inspect your return, your refund will be issued to a gift card or store credit.

We do not refund pre-cut fabric bundles that have been opened. 

Any fabric that's been cut for your order will be subject to a 20% cancellation fee**. "What is cut cannot be uncut." 

Package the product well, and send it to:

#906 - 19055 Airport Way
Pitt Meadows, BC
V3Y-0G4

Return Policy (Wrong items received)

If you received an item in error, please contact us and we will send you a pre-paid shipping label so you can return it to us easily. We will ship you the correct item as soon as possible, and we pay for shipping on any mistakes we make.

Please do not send the package without contacting us first. We'll provide you with a pre-paid shipping label. Email us at info@dinkydoo.ca

Return Policy (Full bolts and rolls of batting only)
Due to being oversized and the extreme cost of shipping rolls of batting, if you wish to cancel an order containing full bolts of fabric, interfacing, and full rolls of batting, a 20% cancellation fee** applies.

Discount Refund Policy
If you forget to use a discount on your order, or there is a technical issue with your discount or code, please contact us at info@dinkydoo.ca. If you are eligible for a current discount, your discount will be refunded to store credit or a gift card.

Rewards Program Points for Signing Up

Due to fraudulent orders,  only one gift card per customer, per household, per customer name can be used on a single order from gift cards earned from signing up to our rewards program. You may only use gift cards you have earned yourself, or have received as a gift from an order where the gift card was paid for with real money. Orders will be canceled automatically if this happens. 

**Our company is also charged a cancellation fee on full bolts of batting, fabric, and interfacing from our suppliers due to cancellations on special order items like full bolts and rolls. When a customer cancels an order with us, we must also pay high cancellation fees. We also lose all transaction fees from Shopify and PayPal, which keep these fees on all cancellations. On top of that, due to the large volume of orders we are placing, refunds like this mean we end up with a disproportionate amount of stock which can negatively affect our business. We hope you understand.

Pricing Policy

We reserve the right to cancel or refund any orders where pricing is incorrectly set on our website. We will notify you if this happens before proceeding. If a pricing error occurs, we will either refund you the difference (overcharge) or send you an invoice for the difference (undercharge).

Pricing Protection

We will match any advertised price on our store in the event we have a sale on the exact same item. This does not include if the item is bundled. We do not price match other stores, due to a variety of factors, including our rewards program and other perks. If our price falls on the same item within 30 days of purchase, please contact us, and we will issue you a gift card for the difference. Please note, we will not price match if another discount or promotional code was used on your order. We will only price match a maximum of one time per order within 30 days.

Dinkydoo Gift Cards
Dinkydoo Gift Cards earned via our Dinkydoo Rewards Program or received for free via promotions for spending a certain amount (i.e. Free $20 Gift Card by spending $299+) have no cash value, and must be used towards a future purchase. If an order with a Gift Card is cancelled or refunded, the amount used on the Gift Card will be returned to the Gift Card for future use. Gift Cards cannot be refunded to cash, and cannot be transferred or sold to a third party. Gift Cards earned by promotional are only valid for use by the initial customer.

Privacy Policy 

We do not share your email address or personal information. However, this information may be used by our third-party software to provide you with a better shopping experience, including previously viewed items, wish lists, Facebook advertising, Google advertising, and abandon cart emails. This information is stored in the form of cookies on your computer or device. If you would like to opt-out of cookies, or if you would like to delete all your data, please contact us and we will do so immediately. For European customers, or for additional information regarding cookies and tracking, please see our GPRD Policy here.