I live in the Maritimes, Territories, have a P.O. Box or RR address. Will I have to pay more for shipping?

For the most part, you should receive the same shipping rates as the rest of Canada. Unfortunately, very large packages (i.e. orders exceeding 6kg) or oversized items (rolls of batting, several bolts of fabric, tuffets kits) can lead to exponentially higher shipping costs. If that is the case, we will contact you and ask if you'd like to proceed, and offer you a reduced shipping rate. (We pay the first $20 of any additional charges, or up to $60 for rolls of batting.)

My pre-order is late. Why?

Sometimes fabric manufacturers and distributors experience delays in shipping new collections to stores. This can happen for many reasons beyond our control (overselling on their end, late deliveries from overseas, defects, shipping issues, and more.) We try the best we can to ensure our fabric meets the expected delivery dates we provide on our site, but every now and then, delays may occur. If this happens, we try our best to contact everyone with pre-orders to advise them of the delays and advise of the new estimated times our manufacturers and distributors have advised us with.

Canada Post lettermail cost was less than I was charged!

Please note that our shipping charges also include handling. All shipments, including lettermail, are priced according to the cost of packaging & supplies, labour to prepare shipments, as well as many other factors. This allows us to continue to offer lettermail as a service to our customers.

Pricing Policy

We reserve the right to cancel or refund any orders where pricing is incorrectly set on our website. We will notify you if this happens before proceeding. If a pricing error occurs, we will either refund you the difference (overcharge) or send you an invoice for the difference (undercharge).

Pricing Protection

We will match any advertised price on our store in the event we have a sale on the exact same item. This does not include if the item is bundled. We do not price match other stores, due to a variety of factors, including our rewards program and other perks. If our price falls on the same item within 30 days of purchase, please contact us, and we will issue you a gift card for the difference. Please note, we will not price match if another discount or promotional code was used on your order. We will only price match a maximum of one time per order within 30 days.

Dinkydoo Gift Cards

Dinkydoo Gift Cards earned via our Dinkydoo Rewards Program or received for free via promotions for spending a certain amount (i.e. Free $20 Gift Card by spending $299+) have no cash value, and must be used towards a future purchase. If an order with a Gift Card is cancelled or refunded, the amount used on the Gift Card will be returned to the Gift Card for future use. Gift Cards cannot be refunded to cash, and cannot be transferred or sold to a third party. Gift Cards earned by promotional are only valid for use by the initial customer.

Privacy Policy 

We do not share your email address or personal information. However, this information may be used by our third-party software to provide you with a better shopping experience, including previously viewed items, wish lists, Facebook advertising, Google advertising, and abandon cart emails. This information is stored in the form of cookies on your computer or device. If you would like to opt-out of cookies, or if you would like to delete all your data, please contact us and we will do so immediately. For European customers, or for additional information regarding cookies and tracking, please see our GPRD Policy here.

U.S and International Pricing

If you are a U.S. or International customer and use the currency conversion feature on our website to show your native currency adjusted pricing, the price on our website may vary slightly from what might appear on your credit card or PayPal statement after your order is placed.

Our website charges in CAD, as we are a Canadian company. The currency converter we use has the most up to date currency rates, however, there may be a slight difference billed to you as rates can change quickly.

Please be advised, if you are using a U.S. or International credit card, you may be charged a Foreign Exchange fee for the currency conversion. Please consult your credit card plan to find out how much this may be, as it can vary. Typically, these fees are around 2.5%. Some cards offer free Foreign Exchange conversions, which might be worth looking into if you do a lot of Canadian purchasing.