How long before my order is shipped?

It's currently taking 3-7 business days to prepare and cut orders before shipping. This may vary based on if your order contains mostly pre-cuts, or if it has lots of fabric cuts. During our EPIC Sales and FREE Shipping Weekends, it may take up to 14 business days before your order is shipped, due to the high volume of cuts and orders. *Please note, due to uncontrollable circumstances such as weather, carrier/transport issues, and more, this may cause additional delays beyond our guidelines above.

If you order a full bolt of fabric or a full roll of batting, your order might ship directly from our distributor. If you have other items on your order, they may come separately. Full rolls and bolts may be delayed 4-6 weeks if inventory is unavailable. We will do our best to contact and update you on the ETA.

How is my package shipped within Canada?

All orders are shipped via Canada Post Expedited, Purolator, Canpar or FedEx, arrive in 2-7 business days, and come with tracking and insurance.

Small orders under 500g and 2cm in height are shipped via Canada Post Lettermail and have no tracking or insurance. You have the option of selecting this method at checkout for a reduced shipping fee, but please be aware there is no tracking, and we are not responsible for lost or stolen mail. If you want to ensure you are covered for loss or theft and need tracking, please be sure to choose expedited (regular) shipping at checkout.

Replacement Orders for incorrect or missing items may be shipped via Canada Post Lettermail at our discretion. 

I live in the Maritimes, Territories, have a P.O. Box or RR address. Will I have to pay more for shipping?

For the most part, you should receive the same shipping rates as the rest of Canada. Unfortunately, very large packages (i.e. orders exceeding 6kg) or oversized items (rolls of batting, several bolts of fabric, tuffets kits) can lead to exponentially higher shipping costs. If that is the case, we will contact you and ask if you'd like to proceed, and offer you a reduced shipping rate. (We pay the first $20 of any additional charges, or up to $60 for rolls of batting.)

My pre-order is late. Why?

Sometimes fabric manufacturers and distributors experience delays in shipping new collections to stores. This can happen for many reasons beyond our control (overselling on their end, late deliveries from overseas, defects, shipping issues, and more.) We try the best we can to ensure our fabric meets the expected delivery dates we provide on our site, but every now and then, delays may occur. If this happens, we try our best to contact everyone with pre-orders to advise them of the delays and advise of the new estimated times our manufacturers and distributors have advised us with.

Canada Post lettermail cost was less than I was charged!

Please note that our shipping charges also include handling. All shipments, including lettermail, are priced according to the cost of packaging & supplies, labour to prepare shipments, as well as many other factors. This allows us to continue to offer lettermail as a service to our customers.

I have multiple pre-orders, when will they ship?

Pre-orders ship complete. If you have an order with in-stock items, they will ship together with your pre-order items in one shipment, when the last remaining pre-orders arrive. If you make a mistake and wish to have your in-stock items shipped separately, we can invoice you for shipping. We encourage you to place a separate order for all pre-orders - you can also take advantage of our Pre-Order Club and save 20%.

Return Policy

If you change your mind about what you've ordered, we will refund you up to 30 days after your purchase. The product must be in new condition, smoke-free, unwashed, and contain no pet hair or other flaws. Once we receive and inspect your return, your refund will be issued.We do not refund pre-cut fabric bundles that have been opened. We do not refund fabric yardage that's been cut for your order - "What is cut cannot be uncut". If you would like to refund any fabric-cuts on your order, a 20% cancellation fee will apply. Please note this does not include items marked as "No refunds on this item. Final sale only."

We charge a 20% cancellation fee on ALL returns. Due to being oversized and the extreme cost of shipping rolls of batting, all batting roll sales are final. Full bolts of fabric sales are also final (i.e. Kona, Bella, Colorworks, Grunge, Essex, Interfacing, etc.)

Our company is also charged a cancellation fee on full bolts of batting, fabric, and interfacing from our suppliers due to cancellations on special order items like full bolts and rolls. When a customer cancels an order with us, we must also pay high cancellation fees. We also lose all transaction fees from Shopify and PayPal, which keep these fees on all cancellations. On top of that, due to the large volume of orders we are placing, refunds like this mean we end up with a disproportionate amount of stock which can negatively affect our business. We hope you understand.

Package the product well, and send it to:

#906 - 19055 Airport Way

Pitt Meadows, BC

V3Y0G4

If you received an item in error, please contact us and we will send you a pre-paid shipping label so you can return it to us easily. We will ship you out the correct item as soon as possible, and we pay for shipping on any mistakes we make.

If it is our error, please do not send the package without contacting us first. We will provide you with a pre-paid shipping label. Email us at info@dinkydoo.ca

If you change your mind and no longer want your pre-order items, please notify us right away. If your pre-order hasn't shipped yet, we will refund the full amount of your order, or ask if you would like an equal substitute. Refunds may take up to 7 business days to appear on your statement.

Rewards Program Points for Signing Up

Due to fraudulent orders,  only one gift card per customer, per household, per customer name can be used on a single order from gift cards earned from signing up to our rewards program. You may only use gift cards you have earned yourself, or have received as a gift from an order where the gift card was paid for with real money. Orders will be canceled automatically if this happens. 

Pricing Policy

We reserve the right to cancel or refund any orders where pricing is incorrectly set on our website. We will notify you if this happens before proceeding. If a pricing error occurs, we will either refund you the difference (overcharge) or send you an invoice for the difference (undercharge).

Pricing Protection

We will match any advertised price on our store in the event we have a sale on the exact same item. This does not include if the item is bundled. We do not price match other stores, due to a variety of factors, including our rewards program and other perks. If our price falls on the same item within 30 days of purchase, please contact us, and we will issue you a gift card for the difference. Please note, we will not price match if another discount or promotional code was used on your order. We will only price match a maximum of one time per order within 30 days.

Dinkydoo Gift Cards

Dinkydoo Gift Cards earned via our Dinkydoo Rewards Program or received for free via promotions for spending a certain amount (i.e. Free $20 Gift Card by spending $299+) have no cash value, and must be used towards a future purchase. If an order with a Gift Card is cancelled or refunded, the amount used on the Gift Card will be returned to the Gift Card for future use. Gift Cards cannot be refunded to cash, and cannot be transferred or sold to a third party. Gift Cards earned by promotional are only valid for use by the initial customer.

Privacy Policy 

We do not share your email address or personal information. However, this information may be used by our third-party software to provide you with a better shopping experience, including previously viewed items, wish lists, Facebook advertising, Google advertising, and abandon cart emails. This information is stored in the form of cookies on your computer or device. If you would like to opt-out of cookies, or if you would like to delete all your data, please contact us and we will do so immediately. For European customers, or for additional information regarding cookies and tracking, please see our GPRD Policy here.

U.S and International Pricing

If you are a U.S. or International customer and use the currency conversion feature on our website to show your native currency adjusted pricing, the price on our website may vary slightly from what might appear on your credit card or PayPal statement after your order is placed.

Our website charges in CAD, as we are a Canadian company. The currency converter we use has the most up to date currency rates, however, there may be a slight difference billed to you as rates can change quickly.

Please be advised, if you are using a U.S. or International credit card, you may be charged a Foreign Exchange fee for the currency conversion. Please consult your credit card plan to find out how much this may be, as it can vary. Typically, these fees are around 2.5%. Some cards offer free Foreign Exchange conversions, which might be worth looking into if you do a lot of Canadian purchasing.