We're here to serve you!
Phone:
Call us at 1-888-662-0319. We can help you with any questions, and even take your order over the phone!
Facebook:
Head to our Facebook Page and send us a message! :) Be sure to like us on Facebook to stay up to date with what's going on with our store and be the first to know about exclusive giveaways.
Email:
Want to send us an email? Please read below first to see our most common questions and answers.
Where's my order?
We prepare and ship most orders within 2-3 business days. Sales orders and other promotional events orders (i.e. with a discount/coupon) may take up to 14 business days to ship, due to the huge number of orders during the sales event, with each order having many more cuts than typical. You may read our pre-order FAQ for more information on how pre-orders work.
How do I access my rewards points?
Log into your account. Then, simply click here to access your rewards points!
How do I request a donation for my guild, sewing group or blog?
Unfortunately, due to the high frequency of requests for gifts or donations, we are no longer offering them.
Why do you sell in yards and not metres?
As most patterns and rulers are in inches and yards, we sell our fabric by the yard in most situations. This decision was made to help assist new quilters determine how much fabric is needed for their projects.
I have a question about my Sezzle payment. Who do I contact?
Sezzle is one of the biggest buy now, pay later providers in Canada and the U.S.A. By selecting the Sezzle option when completing your purchase, your order is split into 4 easy payments over 6 weeks at a 0% interest rate. It also offers full buyer protection and is secure payment option.
While we are able to advise you about your order, for assistance about your Sezzle account and payments, please email Sezzle Merchant Support at shoppersupport@sezzle.com or call 1-888-540-1867. Their team is available from 8:30 AM to 5:00 PM CST Monday through Friday.