We're here to serve you!
Phone:
Call us at 1-888-662-0319. We can help you with any questions, and even take your order over the phone!
Facebook:
Head to our Facebook Page and send us a message! :) Be sure to like us on Facebook to stay up to date with what's going on with our store and be the first to know about exclusive giveaways.
Chat:
Click on the pink chat button on the lower right-hand side of your screen. We are available to chat between 10AM-4PM PST (Tuesday to Saturday), but if we're busy cutting orders we might not get to you right away. If that's the case, please leave us your email and we'll get back to you as soon as we can!
Email:
Want to send us an email? Please read below first to see our most common questions and answers.
Where's my order?
We prepare and ship most orders within 2-3 business days. Sales orders and other promotional events orders (i.e. with a discount/coupon) may take up to 21 business days to ship, due to the huge number of orders during the sales event, with each order having many more cuts than typical. You may read our pre-order FAQ for more information on how pre-orders work.
How do I access my rewards points?
Log into your account. Then, simply click here to access your rewards points!
How do I request a donation for my guild, sewing group or blog?
Unfortunately, due to the high frequency of requests for gifts or donations, we are no longer offering them.
Why do you sell in yards and not metres?
As most patterns and rulers are in inches and yards, we sell our fabric by the yard in most situations. This decision was made to help assist new quilters determine how much fabric is needed for their projects.