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Refund Policy

Refund Policy

Return Policy

If you change your mind about what you've ordered, we will refund you up to 30 days after your purchase. The product must be in new condition, smoke-free, unwashed, and contain no pet hair or other flaws. Once we receive and inspect your return, your refund will be issued. We do not refund pre-cut fabric bundles that have been opened, and we do not refund fabric yardage that's been cut for your order - "What is cut cannot be uncut". If you would like to refund any fabric-cuts on your order, a 20% cancellation fee will apply. Please note this does not include items marked as "No refunds on this item. Final sale only."

We charge a 20% cancellation fee on ALL returns. Due to being oversized and the extreme cost of shipping rolls of batting, all batting roll sales are final. Full bolts of fabric sales are also final (i.e. Kona, Bella, Colorworks, Grunge, Essex, Interfacing, etc.)

Our company is also charged a cancellation fee on full bolts of batting, fabric, and interfacing from our suppliers due to cancellations on special order items like full bolts and rolls. When a customer cancels an order with us, we must also pay high cancellation fees. We also lose all transaction fees from Shopify and PayPal, which keep these fees on all cancellations. On top of that, due to the large volume of orders we are placing, refunds like this mean we end up with a disproportionate amount of stock which can negatively affect our business. We hope you understand.

Package the product well, and send it to:

#906 - 19055 Airport Way
Pitt Meadows, BC

If you received an item in error, please contact us and we will send you a pre-paid shipping label so you can return it to us easily. We will ship you out the correct item as soon as possible, and we pay for shipping on any mistakes we make.

If it is our error, please do not send the package without contacting us first. We will provide you with a pre-paid shipping label. Email us at info@dinkydoo.ca

If you change your mind and no longer want your pre-order items, please notify us right away. If your pre-order hasn't shipped yet, we will refund the full amount of your order, or ask if you would like an equal substitute. Refunds may take up to 7 business days to appear on your statement.