Q: *How do I get my 13th month for FREE?
A: You will simply not be charged on your 13th month. We will send your thread out on us. Easy!

Q: Do I have to pay right away?
A: Yes, you will pay up front for your first shipment, and on the 15th day of each month following, unless you cancel your membership.

Q: Do I get a FREE Glide Colour card with any club plan?
A: Yes! We will send you one Glide Colour card to track your collection easily and fill in missing colours. Please note, we will only send one card per customer. If you cancel your subscription and re-subscribe, you will not be sent a new card.

Q: When will my thread be sent out?
A: Glide thread is sent out the first week of each month.

Q: Can I cancel at any time?
A: Yes. You can cancel your current club, skip a month, or even sign up to a new club easily within your membership area. It's very easy to do. Simply log into your account and click Manage Subscriptions.

Q: Will I get duplicate thread colours each month?
A: No. You will receive a brand new colour each month so you can eventually have all the Glide colours on hand. The bigger the program you choose, the quicker you get them all!

Q: If I don't like my thread, can I return it?
A: Yes. We want you to be happy with the thread you get. The thread must be unwrapped and in sellable condition, and you must pay return shipping back to us, or bring it in-store for a full refund.

Q: Do I earn my regular reward points on my club memberships?
A: Yes! As an extra BONUS, you earn Dinkydoo Rewards with your club purchase each month.

Q: I don't like surprises. Can I choose which thread is sent?
A: Unfortunately, no. Part of the fun of a fabric club is the element of surprise on what we pick and what will be sent. If surprises aren't for you, you can browse our in-stock Glide thread, and order your favourites!

Q: If I subscribe to multiple clubs, can I get FREE Shipping?
A: Yes! If the value of your club memberships exceeds $149, we will ship multiple clubs together at the same time, and waive your shipping fees. If you have multiple clubs and the value is under $149, we will waive one of the shipping fees. Email us at club@dinkydoo.com to set this up.

Q: Can I use gift cards, rewards points or coupons towards the club?
A: Unfortunately not, as the subscription service uses an separate secure checkout which doesn't allow for additional discounts.

Q: I'm local. Can you waive the shipping charge so I can pick up in-store?
A: Yes! Use code PICKUP at checkout. We will notify you when your club is ready.

Q: If I cancel my membership and rejoin later, do the months I received earlier count towards my FREE 13th month shipment?
A: Unfortunately, no. You will start fresh and receive your 13th month FREE when you complete 12 paid and uninterrupted months in a row.