How do I check my points balance or perks progress?
Click on the Pink "Rewards" tab on the bottom left-hand side of your screen. You must be logged in to your account to see your rewards balance.
I redeemed a reward by mistake, help!
Email us and let us know, we will refund your points.
I'm an International customer. Do I qualify for the FREE Shipping reward?
Sorry, the FREE Shipping reward is for Canada/U.S. only.
Do my shipping costs count towards my spending to achieve perks?
Yes! Shipping is a cost that counts towards achieving your next perks tier. Tax, however, does not count.
Is shipping completely FREE if I have the Supreme Sewer (VIP) FREE Shipping perk?
You have the FREE Shipping perk for ALL orders when you become a Supreme Sewer! This perk expires on your yearly anniversary. In order to receive this perk again when it expires, you will need to earn your way to the Supreme Sewer tier again.